Jackie Aube is Vice President of Cigna’s Personalization and Customer Strategy. In this role she is accountable for the development and execution of Cigna’s customer engagement strategy with the goal of improving customer growth, satisfaction and retention by making it easier for customers to get affordable, quality care.
Prior to this role, Jackie led Cigna’s US Product team supporting Employer, Individual and Senior business segments. During her tenure the team launched an unprecedented number of new and enhanced solutions in the midst of ACA reform while also driving Cigna’s entry into the private exchange market. Cigna’s extensive product portfolio includes medical, Cigna Choice FundSM/consumerism, health and wellness, pharmacy, disability, life, dental, vision and voluntary product solutions.
Jackie has more than 25 years of experience in the employee benefits industry, including health insurance and financial services. She has successfully managed large operations and diverse functions, including national account sales and client services, new business installation, defined contribution retirement operations and health service operations.